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Shipping Policy

General Shipping Information

We can ship to virtually any address. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

AP Electric ships most orders received before 12PM CST (M-F) same day. Orders received Friday (after 12PM CST), Saturday or Sunday will be shipped on Monday. Built-to-order items ship within 6-8 weeks. Built-to-order items cannot be expedited.


Freight Delivery
Depending on the size of your order, your item(s) may ship via a freight company. Freight deliveries require a delivery time be scheduled and someone must be present at the time of delivery to inspect and sign for the merchandise.

Ground Delivery
Orders shipping via "Standard - Business Address" will be delivered Monday through Friday (excluding holidays). Orders shipping via "Standard - Residential Address" will be delivered Monday through Saturday (excluding holidays).

• A package shipped via "Standard - Business Address" on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) can be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule can be expected for delivery on Tuesday.

• A package shipped via "Standard - Residential Address" on Thursday with a transit schedule of 2 business days, (not including the day the package is shipped) can be expected for delivery on Saturday. A package shipped on Friday with a 2-day transit schedule can be expected for delivery on Tuesday.


Alaska, Hawaii, Canada, and Puerto Rico Shipments
We currently do not offer free shipping to Alaska, Hawaii, Canada or Puerto Rico. Shipping prices for orders delivered to these areas will contain an additional shipping surcharge. Options and pricing are presented during the checkout process for ground shipments. Call us at 1-847-516-8882 for a quote on freight shipments You can also call us for more information.

PO Boxes, APO/FPO, and International Addresses
We do not ship to APO/FPO, US Territories or other countries at this time.

For security purposes, AP Electric DOES NOT ship to P.O. Boxes. 

 

Shipping Methods

FREIGHT (FREE on most orders!*)

  • Most orders ship same day if received by 12PM CST (M-F) excluding holidays.
  • Freight transit/delivery times vary depending on carrier and location.
  • Subject to change without notice. Additional charges may apply
  • Free freight within most of the 48 contiguous United States only.*


GROUND (FREE on most orders!*)

  • Business Address - will be delivered Monday through Friday (excluding holidays)
  • Residential Address - will be delivered Monday through Saturday (excluding holidays).
  • Most orders ship same day if received by 12PM CST (M-F) excluding holidays
  • Free ground within the 48 contiguous United States only. Items requiring freight can not be shipped ground.*


EXPEDITED

  • Generators - Call for a quote
  • Parts - Add item to cart for quote


Overnight - Two Day - Three Day

  • Options and pricing for parts are presented during the checkout process.
  • Call us at 1-847-516-8882 for a rate quote on expedited generators.
  • We do offer Saturday delivery for most expedited parts orders.
  • Built-to-order and special order items cannot be expedited.

 

*Free Freight Policy (Pallet Product Only)

Applies to most of the 48 contiguous United States only.
We do not ship free to Alaska, Hawaii, Puerto Rico, Mexico or Canada.

Extra Shipping Charges include but not limited to:
Detention Time
Ferry delivery charge
Re-delivery charge
Re-consignment charge
High Cost Service Area Surcharge
Florida Keys
Congested cities delivery fee
Country or mountain delivery (Far from city) delivery fee
Storage charges
Special sized truck needed delivery fee
Mini storage units delivery Fee
Limited Access delivery Fee
Construction site delivery Fee

Lift Gate Policy
Liftgate service availability is determined by the carriers. Liftgate service is NOT available for liquid cooled generators that have larger than a 1.6 liter engine. For these larger generators, customer must have a fork lift/chains or dock to remove from semi. (If delivery attempt is made without the appropriate equipment to offload the generator, a re-delivery charge may apply at the customer's expense). Liftgate deliveries are to curbside only.
Note: These extra charges will only be charged if our carrier(s) bills us for them.

Delivery Appointment Policy
Delivery appointment is required if the person or location receiving the delivery needs to be notified prior to delivery. This option is automatically given to residential deliveries. If a delivery or an appointment is missed, re-delivery must occur and there will be a fee assessed to the consignee before this action is authorized.