Champion FAQ

Q: How can I find a service dealer for a Champion generator?

A: You can find a service dealer by calling: 888-696-0668 ext. 401.

Q: How can I receive technical support for my Champion product?

A: Technical support is available from Monday-Friday from 8:30AM-5:00PM (Pacific time). You can call 888-696-0668 or fax 562-236-9429.

Q: Is there 24 hour technical support for my Champion product?

A: Yes, to the reach the 24 hour technical support line call: 562-204-1188.

Q: How do I know if my Champion product qualifies for a warranty?

A: Champion Power Equipment (CPE) will register this warranty upon receipt of your Warranty Registration Card and a copy of your sales receipt from one of CPE's retail locations as proof of purchase. Please submit your warranty registration and your proof of purchase within ten (10) days of the date of purchase.

Q: What does my Champion product warranty consist of?

A: CPE warrants to the original purchaser that the mechanical and electrical components will be free of defects in material and workmanship for a period of one (1) year (parts and labor) and two (2) years (parts) from the original date of purchase (90 days (parts and labor) and 180 days (parts) for commercial & industrial use). Transportation charges on product submitted for repair or replacement under this warranty are the sole responsibility of the purchaser. This warranty only applies to the original purchaser and is not transferable.

Q: Should I return my Champion product to the place of purchase?

A: No, do not return the unit to the place of purchase. Contact CPE's Technical Service and CPE will troubleshoot any issue via phone or e-mail. If the problem is not corrected by this method, CPE will, at its option, authorize evaluation, repair or replacement of the defective part or component at a CPE Service Center. CPE will provide you with a case number for warranty service. Please keep it for future reference. Repairs or replacements without prior authorization, or at an unauthorized repair facility, will not be covered by this warranty.

Q: Does my Champion product warranty have any exclusions?

A: Yes, Generators need periodic parts and service to perform well. This warranty does not cover repair when normal use has exhausted the life of a part or the equipment as a whole. In addition, this warranty will not apply to parts and/or labor if this generator is deemed to have been misused, neglected, involved in an accident, abused, loaded beyond the generator's limits, modified, installed improperly or connected incorrectly to any electrical component. Normal maintenance such as spark plugs, air filters, adjustments, fuel system cleaning and obstruction due to buildup is not covered by this warranty.

Q: Are there any other exclusions for my Champion product warranty?

A: Yes, this warranty also excludes cosmetic defects such as paint, decals, etc. Wear items such as filter elements, o-rings, etc. Accessory parts such as starting batteries, and storage covers. This warranty does not cover failures due to acts of God and other force major events beyond the manufacturer's control. Problems caused by parts that are not original Champion Power Equipment parts. This warranty does not apply to generators used for prime power in place of a utility.

Q: Does my Champion product warranty consist of any disclaimers?

A: Yes, Champion Power Equipment disclaims any obligation to cover any loss of time, use of this product, freight, or any incidental or consequential claim by anyone from using this generator. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Q: After receiving my exchanged Champion product, is it covered under the warranty?

A: Yes, a unit provided as an exchange will be subject to the warranty of the original unit. The length of the warranty governing the exchanged unit will remain calculated by reference to the purchase date of the original unit.