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Order Status

Has my order shipped?

Click the "My Account" link at the top of our site to check your orders status.

 

How do I change quantities or cancel an item in my order?

Please call us at 847-516-8882 and we will gladly make any adjustments to your order.

Note that once an order has begun processing or has shipped, the order can no longer be changed.

 

How do I track my order?

Click the "My Account" link at the top of our site to track your order.

 

My order never arrived and/or is missing items.

Click the "My Account" link at the top of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays tracking numbers, check with the carrier to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service via email, phone, or live chat. for assistance.

 

When will my backorder arrive?

Backordered items are those which our suppliers are unable to currently provide. We do our best to update our website as these situations arrise and change. Any questions can be answered by contacting customer supoort via email, phone, or live chat.